Frequently asked questions

How long do 11" Helium Balloons Last?


All our 11" Helium balloons are treated with a special gel that allows them to float for Up to 12h-24h.




Do I need a deposit?


Yes!

All orders require a 50% deposit sent through e-transfer to e.balloons2019@gmail.com

to secure your date and time.

The remaining amount is to be paid on the day of.

Your deposit is fully refundable up to 2 weeks before the event.

All events canceled during the two-week period will receive a refund of 20% of their 50% deposit.




How long In advance should I book?


We recommend booking as early as possible.

2 weeks ahead the ideal, but we if space allows we can even book a few days before the event.

Please note that booking only a week before your event, means that we will not always have the exact colours or balloons you are looking for.




I have an Idea/photo of a design I like, can you re-create it?


Yes we can re-create ANY design.

Just keep in mind that every balloon artist has their own style and the final product will never be exactly the same.

Also note that photos of balloon designs are often edited which changes the original colour of the balloons. The colours are often slightly different in real life.




How long does a Garland set-up take?


Our Garland set-up are created from start to finish in your venue. Set-ups usually take up to 2 hours depending on the size and shape of your garland.




Aren't balloons bad for the environment?


All our Balloons are 100% Sustainable! The natural product used in making balloons is extracted from the sap of rubber trees. Rubber trees combat greenhouse gases, slowing global warming. And latex harvesting helps prevent deforestation. Our balloons are 100% biodegradable and break down at the same rate as an oak leaf. Our Designs reuses and recycles any plastics and paper products as much as possible in our daily operations.




What happens if my balloons Pop?


Our Team does everything in their power to make your balloons last as long as possible. We only use the highest quality of balloons and material to insure the best results.

But balloons are unpredictable and do sometimes pop unexpectedly, this is something that is out of our control.

See our Policies for more information.