Frequently asked questions
How long do 11" Helium Balloons Last?
All our 11" Helium balloons are treated with a special gel that allows them to float for Up to 24h.
Do I need a deposit?
All orders require a 50% deposit sent through e-transfer to firstname.lastname@example.org
to secure your date and time.
The remaining amount is to be paid on the day of.
Your deposit is fully refundable up to 2 weeks before the event.
All events canceled during the two-week period will receive a refund of 20% of their 50% deposit.
How long In advance should I book?
We recommend booking as early as possible.
2 weeks ahead the ideal, but we if space allows we can even book a few days before the event.
Please note that booking only a week before your event, means that we will not always have the exact colours or balloons you are looking for.
I have an Idea/photo of a design I like, can you re-create it?
Yes we can re-create ANY design.
Just keep in mind that every balloon artist has their own style and the final product will never be exactly the same.
Also note that photos of balloon designs are often edited which changes the original colour of the balloons. The colours are often slightly different in real life.
How long does a Garland set-up take?
Our Garland set-up are created from start to finish in your venue. Set-ups usually take up to 2 hours depending on the size and shape of your garland.