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Our Policies

Our Team does everything in their power to make your balloons last as long as possible. We only use the highest quality of balloons and material to insure the best results.

But balloons are unpredictable and do sometimes pop unexpectedly, this is something that is out of our control.

ALL PICK-UP orders are the client’s responsibility once they leave our facility. We cannot control what happens after pick up.

Due to the nature of balloons, even if delivered by us, they can sometimes pop. If your balloons have popped, please e-mail us a photo of your popped balloon within 30 minutes of receiving your order and we will provide a new one via your original method of either delivery or pick-up.

You must provide a photo within 30 minutes via e-mail.

Due to the nature of balloons, we are not liable for any damage or popping that happens after this time frame.


Since we have no control over wind, rain, sun, temperature, or any other facet of weather, WE WILL NOT GUARANTEE ANY OUTDOOR DECOR!

We will take steps to minimize the effects of the elements on your décor, but despite our best efforts, most outdoor décor is still subject to popping, “frosting” or fogging the colors, and/or movement caused by wind.


Rain or mist will cause balloons to stick together, resulting in a huge amount of Popping.

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